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 Welcome to the Customer Service Center!    

If you are experiencing any technological trouble or need information about technology please call the Help Desk at  713-251-8324 (TECH) from 7:00am - 10:00pm.



We're here to help.

You already have 713-251-TECH for the support you need...now we're making it even easier to submit help requests.  Use our new online system to easily submit and track your service request.

Submit A Trouble Ticket or Request Services  -

Please include Service Tag or Serial Number when possible.
 Known Issues    

Server issues


 

 

CCTV Issues

Please submit all CCTV issues thru the 251Tech Ticket System.

 

Spiking Promethean Board

for a spiking promethean board, please do the following:

1. make sure your drivers are updated

2. make sure the firmware is updated

If you are still having problems after this, please create a trouble ticket and a technician will stop by to help you.

 

Logon Interactive Issues

Please run gpupdate /force and restart computer.

 

I am not receiving emails

Please click link for directions

 read more ...

Odyssey

Please click below for more info on Odyssey. 

 read more ...

Account Disabled

When trying to login to a computer and you get a message "Account disabled"; go to a working computer and submit a new trouble ticket. Include all the computer information and the computer name. The name is found in the login window. The domain field has a drop down menu, one is labeled "This Computer" with a string of letters and numbers. The string is the name that needs to be included in the trouble ticket.

 


 Share My Desktop    

I am working with a tech on the phone right now and need to share my desktop.

Click here to share my desktop.

Click Open or Run twice.


0213475

Spring Branch ISD
955 Campbell Road
Houston, TX 77024  
713-464-1511
713-365-4664 fax



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