In June of 2005 Spring Branch ISD centralized the 16 LAN Technicians for the district into the Desktop Support team. To ensure all requests for assistance were met, a free work request tracking system was implemented. The system soon became known as the 365GEEK system.
In August of 2006, the Telecommunications work request databases were rolled into the 365GEEK ticketing system providing one unified location where all technology requests may now be submitted and monitored.
Currently two of the 24 Desktop Support team members provide telephone support for all employees when needed. One of the 24 team members provides chat room support to the stipend Campus Technology Representatives so they can get instant support when needed.