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 Employees &
 Technology 		   

 Welcome to the Customer Service Center!    

Announcing After Hour Phone

Support Desktop Support is now offering after hour phone support. The hours for service will be 4:30 pm to 10:00 pm, Monday - Thursday and Saturday from 8:00am – 12:00pm.

For assistance during this time.

please call 713-251-TECH (8324)

New Phone Number 713-251-8324  713-251-TECH  

The Technology Services web site has three main goals:

Inform about current technology issues

Allow employees to find solutions to technology challenges

Allow employees to request assistance from the central technology staff If you have any recommendations for improvements or additions to any area of the web site, please submit a service request with the category of How-To and we will be happy to enhance the site.

 Cell Phone Employee Plans    

 Cell Phone Email Synchronization    

 Altiris Agent Installation    

 Teacher Laptop Information    

 Altiris Console    
Hover here, then click toolbar to edit content



Submit A Trouble Ticket

All tickets must include Brand, Model, Fas/Asset Tag & Service Tag Number.

 

 Known Issues    
Intermittent ESS Issues

Effective as of 3 PM July 9th a solution has been implemented for the ESS issue. The user may have to restart their computer for changes to take effect. If trouble continues please create a trouble ticket.

 

CCTV Issues

Please submit all CCTV issues thru the 251Tech Ticket System.

 

Spiking Promethean Board

for a spiking promethean board, please do the following:

1. make sure your drivers are updated

2. make sure the firmware is updated

If you are still having problems after this, please create a trouble ticket and a technician will stop by to help you.

 

Logon Interactive Issues

Please run gpupdate /force and restart computer.

 

I am not receiving emails

Please click link for directions

 read more ...

Odyssey

Teachers login using –
Username = short alias
Password – spring05
Classes are never set up in Odyssey, teachers create their own classes and assignments.

 

 

Account Disabled

When trying to login to a computer and you get a message "Account disabled"; go to a working computer and submit a new trouble ticket. Include all the computer information and the computer name. The name is found in the login window. The domain field has a drop down menu, one is labeled "This Computer" with a string of letters and numbers. The string is the name that needs to be included in the trouble ticket.

 

 Hot Questions    

 Share My Desktop    

I am working with a tech on the phone right now and need to share my desktop.

Click here to share my desktop.

Click Open or Run twice.

0195729

Spring Branch ISD
955 Campbell Road
Houston, TX 77024  
713-464-1511
713-365-4664 fax


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