Effective as of 3 PM July 9th a solution has been implemented for the ESS issue. The user may have to restart their computer for changes to take effect. If trouble continues please create a trouble ticket.

Please submit all CCTV issues thru the 251Tech Ticket System.

for a spiking promethean board, please do the following:

1. make sure your drivers are updated

2. make sure the firmware is updated

If you are still having problems after this, please create a trouble ticket and a technician will stop by to help you.

Please run gpupdate /force and restart computer.

Please click link for directions

When trying to login to a computer and you get a message "Account disabled"; go to a working computer and submit a new trouble ticket. Include all the computer information and the computer name. The name is found in the login window. The domain field has a drop down menu, one is labeled "This Computer" with a string of letters and numbers. The string is the name that needs to be included in the trouble ticket.